These terms apply to every order placed on slayhound.com. Please read them before you order. Nothing in them affects your statutory rights as a consumer.
1. Who we are
slayhound.com is operated by Slayhound, VAT no. 33235327. Email: info@slayhound.com.
2. Products and sizing
We describe and photograph every piece as accurately as we can, but colours can vary slightly between screens. Some pieces have small sewn-in or printed labels that may not appear in our product photos; these are not considered a fault. Each product has its own size chart in centimetres; please measure your dog before ordering (see our Measurement Guide). Size charts show the garment measured flat by hand, and a piece may differ from its chart by 2–3 cm depending on the production batch and fabric.
3. Orders
Placing an order is an offer to buy. The contract is formed when we email you an order confirmation. If an item you ordered is no longer available, we tell you as soon as possible and offer you an alternative or a refund for that item. If we cannot fulfil any of your order, we refund your payment in full.
4. Prices and payment
Our base currency is EUR. You can view prices in EUR, GBP, USD, CAD, AUD or NZD. The final order total and payment currency are shown at checkout before you pay. We are exempt from VAT under Article 11 of the Malta VAT Act, so no VAT is added to our prices. Shipping is free to the countries we deliver to. You can pay by card, Apple Pay, Google Pay or Link through our payment provider Stripe, or with PayPal. Available payment options are shown at checkout. Payment is taken when you place your order. We never see or store your full card details or your PayPal login.
5. Delivery
Delivery times and destinations are described on our Shipping & Delivery page. The goods are your responsibility once they are delivered to you.
6. Your right to cancel (14 days)
If you are a consumer, you can cancel your contract within 14 days of the day you, or someone you nominate, receive the goods, without giving a reason. To cancel, tell us clearly, for example by email to info@slayhound.com. You can use the model form below, but you do not have to.
After you tell us, send the goods back within 14 days to the return address we give you. You pay the direct cost of returning the goods. We reimburse all payments received from you within 14 days of being told of your cancellation, using the same payment method unless you expressly agree otherwise. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. You are responsible for any loss in value caused by handling the goods beyond what is necessary to check them. Full details are on our Returns & Refunds page.
Model cancellation form (complete and return this form only if you wish to cancel the contract):
To: Slayhound, info@slayhound.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: __________
Ordered on __________ / received on __________
Order number: __________
Name: __________
Address: __________
Date: __________
Optional store credit
For an eligible return, you can choose store credit instead of a refund to your original payment method. Tell us your choice by email; we will only issue store credit with your express agreement. You can still choose a monetary refund where you are entitled to one.
Credit equals the amount actually paid for the returned item, after any discounts. We send you a unique code restricted to your email address. Enter it in the coupon field at checkout using that email. There is no minimum spend or expiry. Spend it over multiple orders: unused credit stays on the code, and you can pay any extra amount using an available payment method. You do not need an account or login to use the code. Check the remaining value on our Store credit page.
If a purchase paid with store credit is returned, we restore the credit-funded amount as credit. Any additional amount paid by another payment method is refunded to that method, unless you expressly agree otherwise. Issuing credit does not also trigger a refund to your original payment method. Your statutory rights are unaffected.
7. Faulty goods
Our goods must be as described and fit for purpose. If something is faulty, you are entitled under the law to a repair, replacement, price reduction or refund for 2 years from delivery. Contact us with a photo and your order number and we will put it right.
8. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable, or for the use of our products in ways they were not intended for. We do not limit liability where it would be unlawful to do so.
9. Complaints and the law
If you have a complaint, email us first and we will try to resolve it quickly. These terms are governed by the laws of Malta. If you live elsewhere in the EU or in the UK, you also keep the protection of the consumer laws of your country, and you can bring a claim in your local courts.
10. Changes
We may update these terms from time to time. The version on this page when you place your order applies to that order.
Vouchers are held in euros. For a purchase paid in another currency, we convert the agreed credit into euros using the store’s exchange rate when it is issued. When you redeem it in another supported currency, the remaining euro balance is converted using the rate in use at checkout. We confirm the amount and currency with you before you choose credit.