Not quite right? Here is how returns work.
Changed your mind
- You have 14 days from delivery to tell us you want to return something.
- Email info@slayhound.com with your order number and the item you want to return. We reply with the return address and instructions.
- Send the item back within 14 days of telling us. Please keep it clean and unwashed, with tags attached where possible. You may inspect it as you would in a shop; you are responsible for any reduction in value caused by handling beyond what is necessary to check its nature, characteristics and fit.
- You pay the direct return shipping cost for a change of mind or a size you chose incorrectly. Keep your proof of postage; we recommend a tracked service.
- We reimburse you within 14 days of being told you wish to cancel. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. Refunds go to your original payment method unless you expressly choose store credit, with no fee for that choice.
Choose a refund or store credit
For an eligible return, you can choose store credit instead of a refund to your original payment method. Tell us your choice by email; we will only issue store credit with your express agreement. You can still choose a monetary refund where you are entitled to one.
Credit equals the amount actually paid for the returned item, after any discounts. We send you a unique code restricted to your email address. Enter it in the coupon field at checkout using that email. There is no minimum spend or expiry. Spend it over multiple orders: unused credit stays on the code, and you can pay any extra amount using an available payment method. You do not need an account or login to use the code. Check the remaining value on our Store credit page.
Choosing credit does not remove the requirement to return the item unless we expressly agree otherwise. Contact info@slayhound.com with your order number and the item you are returning. We confirm the amount and your choice before issuing credit.
If you later return a purchase paid partly or entirely with store credit, the credit-funded amount is restored as store credit and any amount paid by another payment method is refunded to that method, unless you expressly agree otherwise. We record the credit issued against your original order so the same return is not reimbursed twice.
Your statutory rights, including rights relating to faulty or incorrectly supplied goods, are unaffected.
Wrong size
Return it as above and choose a refund or store credit, then order the size you need. Our Measurement Guide helps you get it right first time.
Faulty, damaged or wrong item
- Email info@slayhound.com with your order number and a photo of the problem, ideally within 7 days of delivery.
- We send you a replacement or a full refund. You normally do not need to send the item back; we will tell you if we need it.
- This does not limit your legal rights: faulty items are covered for 2 years from delivery.
Parcel not arrived?
See Shipping & Delivery.
Vouchers are held in euros. For a purchase paid in another currency, we convert the agreed credit into euros using the store’s exchange rate when it is issued. When you redeem it in another supported currency, the remaining euro balance is converted using the rate in use at checkout. We confirm the amount and currency with you before you choose credit.