How long does delivery take?
Orders ship within 2–3 working days and usually arrive 7–12 working days later, depending on where you are.
Is shipping free?
Yes. Every order ships free, with international tracked shipping.
Which countries do you deliver to?
All EU countries, the United Kingdom, the United States, Canada, Australia, New Zealand, Japan and Brazil. See Shipping & Delivery. Don’t see your country? Email info@slayhound.com and we’ll check whether we can deliver to you.
Will I pay customs or import tax?
No. Prices include import duties and taxes for every country we deliver to, so there is nothing to pay on delivery.
What if something I ordered sells out?
We will email you straight away and offer a different size or colour, or a refund for that item.
How do I find the right size?
Measure your dog’s back length, chest and neck, then compare them with the size chart on the product page. Our Measurement Guide shows you how. Between sizes? Go up.
Do you have Whippet sizes?
Yes. Most pieces also fit Whippets. Check the size chart on each product, or email us your dog’s measurements and we’ll tell you which size to choose.
Can I return or exchange?
Yes. You have 14 days from delivery to tell us. Email info@slayhound.com with your order number and we will send you the return address and instructions. You pay return postage for change-of-mind or wrong-size returns; faulty or incorrectly supplied items are on us. You may choose store credit instead of a refund, but only with your express agreement. Full details on our Returns & Refunds page.
How do I track my order?
We email you a tracking number when your order ships. You can also use our Track your order page.
How do I contact you?
Email info@slayhound.com. We usually reply within one working day.
Can I choose store credit instead of a refund?
For an eligible return, you can choose store credit instead of a refund to your original payment method. Tell us your choice by email; we will only issue store credit with your express agreement. You can still choose a monetary refund where you are entitled to one. Credit is based on what you actually paid for the returned item, after discounts. Email info@slayhound.com with your order number and your preference.
How do I use my store credit?
Credit equals the amount actually paid for the returned item, after any discounts. We send you a unique code restricted to your email address. Enter it in the coupon field at checkout using that email. There is no minimum spend or expiry. Spend it over multiple orders: unused credit stays on the code, and you can pay any extra amount using an available payment method. You do not need an account or login to use the code. Check the remaining value on our Store credit page.
What happens if I return an order paid with store credit?
The amount paid using store credit is restored as credit. Any additional amount paid by card, PayPal or another payment method is refunded to the original payment method, unless you expressly agree otherwise. Your statutory rights are unaffected.
Which currency is my store credit in?
Vouchers are held in euros. For a purchase paid in another currency, we convert the agreed credit into euros using the store’s exchange rate when it is issued. When you redeem it in another supported currency, the remaining euro balance is converted using the rate in use at checkout. We confirm the amount and currency with you before you choose credit.